入学要求 Requirement：
学术要求： A good honours degree or equivalent in a relevant subject, plus relevant managerial experience. Practising managers without an honours degree, who have substantial relevant experience and the academic potential to achieve the award will also be considered.
英语要求：English language proficiency at a minimum of IELTS band 6.5 with a minimum score of 6.0 in all individual components, or equivalent.
学费 Tuition Fee：2011/2012 £10,100
课程特征 Course Features：
The programme will provide you with the appropriate knowledge and understanding to enable you to make an effective contribution to the implementation of policies in order to achieve customer focus and continuous improvement. Such contributions will be developed in respect of the operational, functional and strategic management of quality.
课程内容 Course Content ：
Management systems
Standards of ISO:9000, ISO:14001 and OHS&S 18001, quality design, planning and innovation, standards integration and quality awards.
Total quality management and organisational behaviour
The concepts of TQM – customer focus, results orientation, partnership development, continuous improvement, corporate social responsibility, management by processes and facts, leadership, people involvement and development.
Quantitative methods
Probability, acceptance sampling, reliability, the design of experiments, the Taguchi methodology and SPC.
Business systems
Systems concepts, quality in software development, management and quality, knowledge management, kaizen and six sigma, soft systems methodology and financial management systems.
Performance evaluation
Auditing, benchmarking, self-assessment, failure mode and effects analysis, SERVQUAL and quality function deployment.
Research methods
Research philosophy and approaches, literature reviews, trustworthiness, sampling, questionnaires and interviews etc.
Change management
Organisational change, technical change, project management and business process re-engineering.
Strategic quality management
The evolution of quality, competing through quality, customer value and value through the supply chain.
There is also an introductory/pre-course reading unit on Business environment and Operations management to help you put strategic quality into a business context.
教学与评估 Teaching and Assessment：
The course involves a range of teaching methods, including formal lectures and tutorials, visiting speakers and in class exercises. You will also be required to spend time on additional reading and undertaking self-directed learning. Comprehensive learning materials are provided.
The units on the course are assessed using a variety of methods that reflect the needs of the individual unit. Some units are assessed by coursework only (mainly work-based assignments), others include an examination as well as an assignment.
Distance learners are well catered for too. No matter where you are, you will have easy access to the University's comprehensive online resources - just as if you were on campus. Our online resources include several hundred ebooks (electronic versions of key textbooks) and access to databases containing academic and business journals. Distance learners also receive extensive hard copy material for each unit of study and there is the opportunity to attend revision workshops.
职业机会 Career Opportunities:
This course can lead to exciting opportunities in a wide range of business management roles. Past graduates have gone on to become accomplished professionals in:
•Quality management
• Management
• Operations/manufacturing
• Service sector
• HR management
• Teaching and research roles in all aspects of quality management